Refund Policy

1. Cancellation Policy

• Clients may request cancellation of services by submitting a written request via email to contact@aioninnotech.com
• Cancellation requests must be made before project initiation or within the first 4 days of the agreement.
• Once substantial work has been started or completed, cancellations may not be accepted.

2. Refund Policy

• If cancellation is requested within 4 days of payment:
• Work completed will be billed at the agreed hourly/project rate.
• The remaining balance will be refunded to the client.
• If work completed exceeds the initial payment amount, the client will be liable to pay the balance due.
• After 4 days, payments are non-refundable, except in cases of proven service failure by AIONINNO Technologies Pvt. Ltd.

3. Non-Refundable Services

The following are non-refundable once payment has been made:

• Domain registration, hosting, or third-party licenses purchased on behalf of the client.
• Customized software development where client-specific features have already been delivered.
• Monthly/annual subscription fees for cloud-based products (Edu Manage Plus, HR Login, etc.).

4. Refund Timeline

• Approved refunds will be processed within 7–10 business days from the date of approval.
• Refunds will be made through the original mode of payment unless otherwise agreed.

5. Disputes

• Any disputes related to refunds will be addressed on a case-by-case basis.
• If unresolved, disputes shall be governed by the jurisdiction of Bhubaneswar, Odisha, India.

6. Contact Us

For cancellation or refund-related queries, please contact us: